FAQs
You Asked, We Answered.
Product & Fabric
Can I see the fabric before I buy?
Absolutely! We highly recommend it. Click the “Free Fabric Samples” link in the menu, choose your favourites (e.g., Plush Velvet, Bouclé, Chenille), and we'll post them to you for free.
Do the beds come with a mattress?
Bed frames and mattresses are sold separately so you can choose the perfect comfort level. However, we offer “Bundle Deals” if you buy both together — check our Mattresses page.
How deep is the storage in an Ottoman bed?
Our Ottoman beds offer approximately 25–30cm of internal storage depth (depending on the model). This is roughly 4x the storage of a standard drawer divan — perfect for suitcases, duvets, and shoe boxes.
Delivery & Assembly
Does the bed come flat-packed?
Yes, for ease of access. Most beds come in 3–4 packages: the Headboard, the Footboard, and the Side Rails/Base packs.
How hard is assembly?
We design them to be simple. You will need a screwdriver and about 30–45 minutes. We recommend two people for the build. Instructions are included in the pack.
What if I miss my delivery?
Our couriers will contact you in advance to book a slot. If you miss this confirmed slot, a re-delivery charge may apply.
Will you take away my old bed or mattress?
No — we do not take away old beds or mattresses, so please arrange their removal yourself before your delivery.
Finance & Returns
Can I pay in instalments?
Yes, we partner with Klarna and Clearpay so you can spread the cost interest-free. Select this option at checkout.
What is your return policy?
You have 30 days to return a bed frame if it is unused and in original packaging. Custom/Bespoke orders are non-returnable unless faulty. Mattresses cannot be returned once opened for hygiene reasons. See our Returns Policy.
Questions? Email inquiries@evourbeds.co.uk or WhatsApp us on 07347 273741.